Quick answers

Frequently asked questions

Find answers about bookings, payments, cancellations, refunds and your TripSutra account.

FlightsCan I change my flight after booking?

Changes depend on the airline and fare rules. If changes are permitted, airline charges and any fare difference may apply.

FlightsHow do I know if a fare is refundable?

Refundability and major fare conditions are shown during the booking flow. Always review the fare rules before payment.

HotelsCan I cancel a hotel for free?

Free cancellation is available only when the selected room plan includes it and the request is made before the stated deadline.

HotelsWhat do I need at hotel check-in?

Carry a valid government-issued photo ID for each adult guest and the booking confirmation or voucher.

PackagesCan a holiday package be customised?

Yes. Package enquiries can be adjusted for travel dates, hotel category, transfers, activities and traveller preferences before confirmation.

PaymentsMy payment was debited but booking failed. What happens next?

If no booking is confirmed, an eligible payment reversal is normally initiated automatically. Bank processing time can vary.

RefundsHow long does a refund take?

After supplier approval, most refunds are initiated to the original payment method and may take 5–12 business days to appear.

AccountDo I need an account to search?

No. You can browse and search without signing in. An account helps you manage confirmed bookings and saved details.

SupportHow can I contact TripSutra?

Use the Contact Us page, call +91 98765 43210 or email support@tripsutra.com.

Still need help?Our support team can help with an existing or upcoming booking.